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client solutions manager

Client Solutions Manager– Toronto

Samsung’s unique first party data help brands connect to their audience as they explore content across desktop, mobile, tablets and our Smart TVs. The Samsung Ad platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory.



We’re growing our Client Solutions team in Toronto!  

Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Sales team in Toronto  and driving direct impact towards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end-to-end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate.   He/she must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms.

The Client Solutions team will be based in our Toronto office, and will report into the Head of Client Solutions, within Client Solutions division.  

Specific responsibilities include:

Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.
Serve as lead contact for all day-to-day client communication, ensuring exceptional service and troubleshooting appropriately in a timely manner.
Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs.
Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.
Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.
Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
Understand the larger financial picture and drive positive impact towards Samsung Ads’ annual sales growth.

Qualifications:
Bachelor in business administration or other related field is required;  

6 to 8+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role;
Experience working directly with clients and can demonstrate ability to present during meetings;

Deep understanding of the digital advertising space, with knowledge of programmatic landscape

 

GENERAL SKILLS

Good communication skills and capacity/willingness to work in a multi-teams environment.

Be resourceful, inventive and passionate about advertising technologies.

Demonstrated ability to prioritize tasks and resolve problems in a timely manner;

Ability to work autonomously, multi-task and work in a fast-paced and stressful environment;

Be proactive, addressing potential problems before they occur;

Strong attention to detail;

Ability to prioritize & work well under pressure

A strong sense of responsibility and initiative and an ability to complete tasks accurately

Good communication skills and capacity/willingness to work in a multi-teams environment.

Excellent communications skills in English verbal and written. Fluent in Portuguese and Spanish also required.

 

What’s in it for you?

 

Competitive compensation package
Amazing discounts through Samsung Employee Discounts web site
100% Company-paid comprehensive extended health & dental coverage
Travel, Life, and Short/Long term disability Insurance
Group RRSP Matching Program up to 5%
Group TFSA Program

And many more perks.
 

Office location :

Mars Centre, Heritage Building, 101 College Street, Suite 420 Toronto, Ontario M5G1L7

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