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DSP Technical Platform Specialist

Samsung Ads l AdGear is an advanced Advertising Technology Company in rapid growth that focuses on enabling brands to connect with Samsung TV audiences as they are exposed to digital media by using the industry’s most comprehensive data to build the world’s smartest connected audience platform. Being part of an international company such as Samsung and doing business around the world means that we get to work on big complex projects with stakeholders and teams located around the globe.

As a DSP Technical Support Specialist, you will be a member of our Global Platform Services Team & you will collaborate with our self-serve platform solutions management (PSMs) and sales teams. You will offer technical support to the PSMs in troubleshooting issues that our self-serve customers are experiencing, including technical issues with creative tags, campaigns delivery, etc. You'll also be responsible to answer technical questions about our ad stack. We are looking for someone who can aid in the technical support of our self-serve customers and want to contribute to this new opportunity within Samsung Ads. 

This role will be based in Montreal and will follow a hybrid work model. 

What you’ll do

  • Participate in training sessions regarding the Samsung DSP platform with internal teams as well as with self-serve customers
  • Proactively resolve and/or escalate technical issues and communicate potential challenges and consequences to appropriate counterpart
  • Contribute to internal and external documentation on the DSP platform
  • Work with PSM team to troubleshoot self-serve client campaigns, including delivery issues
  • Support customers by advising on campaign setup required to drive campaign KPIs
  • Give feedback and insights to the Product team on features that would improve internal team efficiency as well as satisfy our self-serve customers

What you’ll need

  • Minimum of 2+ years hands-on experience managing, optimizing and analyzing video advertising campaigns using more than one platform such as DV360, AppNexus, Adelphic, Simpli.fi, The Trade Desk and any other programmatic platforms (DSPs, SSPs, Exchanges, etc.)
  • Relevant experience in a technical customer service position
  • Proficient with Programmatic advertising, Creative Management, Pixel Management
  • Good understanding of digital advertising standards and more specifically with VAST, VPAID, CTV, etc
  • Good understanding of Viewability and ad fraud measurement with Ad verification and Audience verification vendors
  • Client-side programming languages like HTML, CSS, JavaScript
  • Knowledge of data-interchange formats like XML and JSON
  • Proficient with Excel
  • Excellent analytical thinking and problem-solving skills
  • Ability to develop strong relationships with customers, suppliers and co-workers
  • Adapt to a fast-paced environment and take direction from multiple stakeholders

Nice to haves

  • Knowledge of query languages like SQL (MySQL, Postgres, etc)
  • Knowledge of GraphQL and REST APIs
  • Knowledge of server-side programming languages like Python and Ruby
  • Knowledge of Salesforce, JIRA and Operative.One

Life at Samsung Ads l AdGear…

We are proud to have built a world-class organization, grounded in an entrepreneurial and collaborative spirit. Working at Samsung Ads offers one of the best environments in the industry to learn just how fast you can grow, how much you can achieve, and how good you can be. We thrive on problem-solving, breaking new ground, and enjoying every part of the journey.

Benefits

  • 100% Company-paid comprehensive health & dental coverage, access to a virtual care platform (wellness, medical & nutrition), employee assistance program
  • Competitive compensation package, including performance incentive bonus plan based on company, team and personal objectives
  • Generous vacation days with additional flex days

Perks

  • Monthly virtual social committee-lead activities (games night, happy hour, health challenges, etc.)
  • Virtual companies get togethers (demo days, Town Halls, and more!) & yoga once per week
  • Employee Referral Program
  • Perkopolis website with great rebates, coupons and promotions
  •  Amazing discounts through Samsung Employee Discounts website

#SP

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